GDPR

Information on the processing of personal data

General information

The goal of SANELA is a transparent approach to the processing of personal data, and therefore it gives all users of the e-shop the following information:

The company SANELA spol. s r.o., with its registered office at Dukelských Hrdinů 989, 563 01 Lanškroun, Company ID: 48155462, entered in the Commercial Register kept at the Regional Court in Hradec Králové under File No. C 11075 (hereinafter referred to as “SANELA”) runs an e-shop on the website "www.sanela.cz" (hereinafter also referred to as “e-shop”).  SANELA, as a personal data controller, takes effort to protect the privacy of all visitors to the e-shop websites and guarantees the confidentiality of all personal data it processes.

For the purposes of this information, the following terms mean:

Registered user - a person who has an account on the e-shop, regardless of whether they have made a purchase with SANELA or not.

Non-registered user - a person who has visited the e-shop website, regardless of whether they have made a purchase with SANELA or not.

Customer - a registered or non-registered user who has made a purchase with SANELA.

The processing of all obtained personal data of registered and non-registered users and customers (hereinafter also collectively referred to as "users") takes place in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as amended, effective from 25 May 2018 and related regulations.

Processing of personal data of users

SANELA processes personal data of users only if it is necessary to fulfil the purposes for which the personal data were provided. Personal data is used only with the knowledge of users, or with their consent, if required in the case.

Performance of the purchase contract

SANELA processes personal data necessary for the performance of the purchase contract, including related rights, e.g. under the warranty, for the period of the rights and obligations under the purchase contract to which the customer is a party. For this reason, SANELA requires the following personal data of the customer in the order form on the e-shop, which it further processes: name, surname, residential address, delivery address, e-mail address, telephone number, identification number, tax identification number, or other data provided by the customer for this reason. Personal data of customers can be passed on to contractual partners of SANELA, especially to transport companies in connection with the processing of the order and delivery of purchased goods.

Fulfillment of legal obligations of SANELA

SANELA processes personal data of customers also because the processing is necessary for the fulfilment of legal obligations that apply to SANELA. For this reason, SANELA processes the name and surname or company name, address of residence or registered office, delivery address, identification number, tax identification number, date of birth, or birth number, e-mail address, telephone number, bank details, or other data provided by the contractual partner for this reason. Personal data will be processed for the time strictly necessary to fulfil legal obligations according to the requirements of relevant legal regulations (e.g. in the field of accounting and taxes). Personal data may be transferred to third parties, e.g. state authorities, if SANELA regulations impose an obligation to transfer personal data.

Legitimate interests of SANELA

In connection with the attempt to maintain the comfort of customers, SANELA also processes personal data in order to maintain the registration of existing users, and thus to streamline the operation of the e-shop, which is a legitimate interest of SANELA. Based on this reason, the personal data of registered users are processed for the purpose of maintaining their user account, for a period of 5 years from the execution of the last order with customers, or for a period of 5 years from the registration with other registered users. The following personal data of registered users are processed for this purpose: name, surname, residential address, delivery address, e-mail address, telephone number, identification number, tax identification number, or other data provided by the customer for this reason. For this reason, personal data of customers can also be used for direct electronic marketing purposes or for sending occasional advertising, for example in the form of a leaflet or displaying an advertisement within their user account in the e-shop, for a period of 5 years from the last order with customers, or for a period of 5 years from the registration with other registered users.

Personal data of customers: name and surname or company name, address of residence or registered office, e-mail address, telephone number, identification number, tax identification number, date of birth, scope and subject of performance, or other data provided by the customer for this reason, will also be processed for the purpose of enforcing any claims and other legitimate interests of the administrator. The customer's personal data will be processed in this way for a period of 5 years from the date of concluding the contract with the customer.

Granted consent

By checking the I AGREE TO THE PROCESSING OF PERSONAL DATA box within the order or registration process, the user grants SANELA consent to the processing of their personal data to the extent and under the conditions set out below:

Based on the consent granted in the order or registration form, SANELA processes the following personal data of users: name, surname, residential address, delivery address, e-mail address, telephone number, identification number, tax identification number. Granting consent pursuant to this paragraph is not a condition for registration or conclusion of a purchase contract.

By filling in their e-mail address in the section DO NOT MISS THE NEWS AND EVENTS, the user grants SANELA consent to the processing of their personal data to the extent and under the conditions set out below:

Based on the consent granted in this way, SANELA processes the user's e-mail address.

Cookies

SANELA processes some user cookies due to the fact that processing is necessary for the purposes of SANELA's legitimate interests. Based on this reason, SANELA processes cookies, which are necessary for the functioning of the e-shop website. This involves the processing of cookies for the login of a registered user, for the storage of goods in the basket and other areas related to ensuring a comfortable user environment of the e-shop.

SANELA may also process other (extended) cookies, e.g. for the purposes of advertising and marketing targeting, analytical and statistical purposes, e.g. with the use of the following services:

Google Analytics (number of visitors monitoring), see more about the processing of personal data through this service at: „Jak Google využívá data, když používáte weby nebo aplikace našich partnerů“,


("How Google uses data when you use our partners' websites or apps") can be found at: www.google.com/intl/en/policies/privacy/partners/

Google Adwords (PPC advertising), see more about the processing of personal data through this service at: https://policies.google.com/privacy?hl=cs&gl=cz

Seznam Sklik (PPC advertising), see more about the processing of personal data through this service at: https://blog.seznam.cz/2018/03/gdpr-a-reklama-na-seznamu-co-to-znamena-pro-nase-klienty/,

Facebook Ads (PPC advertising), see more about the processing of personal data through this service at: https://www.facebook.com/business/help/225009134722945https://www.facebook.com/business/gdpr,


Forms of cookies

  1. Technical - first pages, short-term. They ensure the basic technical functioning of the website, i.e. logging in, using services, etc. 
  2. Google Tag Manager - the service is used only for easy management of tracking codes, it does not use any cookies and does not record any data.

  3.  Conditions on the processing of data through Google Tag Manager service.
  4. Google Analytics - First pages, long term. They are used to generate anonymous statistics about web usage. The processor of the data obtained on the basis of cookies is Google LLC. Conditions on the processing of data through Google Analytics service.
  5. Google Ads – first pages, long term, remarketing and converse. Conditions on the processing of data through AdWords service.
  6. Facebook Ads – third parties, long term, converse. Conditions on the processing of data through Facebook Ads service.
  7. Skilk – third parties, long term, remarketing and converse. Our website uses retargeting technologies from the Sklik service operated by Seznam.cz, a.s. This allows us to show our ads in the advertising network of Seznam.cz, a.s. to visitors who have already shown interest in our products. Conditions on the processing of data through Skilk service.
  8. Facebook Pixel – first pages, long term, remarketing and converse. Conditions on the processing of data through Facebook service.
  9. Facebook Connect – first pages, long term, technical. Conditions on the processing of data through Facebook service.

The user can express their consent or disagreement with the use of extended cookies by setting their internet browser. Most browsers automatically accept cookies, unless the browser is set differently. By using this website, you agree to the storage of cookies. You can restrict or block the use of cookies in the settings of your web browser. Information on setting up a specific browser can be found at the following addresses:

Internet Explorer: windows.microsoft.com

Google Chrome: support.google.com

Mozilla Firefox: support.mozilla.org

Opera: help.opera.com

Safari: support.apple.com

Find more information on this issue here: http://www.youronlinechoices.com/CZ/

Rights of users

The user is entitled to request access to their personal data, i.e. they have the right to request the issuance of a confirmation that their personal data is being processed and the right to request information on the course of processing. The user can request a correction if the personal data is inaccurate or their completion if the personal data is incomplete. The user may raise an objection, request deletion and restriction of the processing of personal data only for reasons stipulated by law or regulation.

Any questions regarding the processing of personal data will be answered to the customer by an authorised person for the protection of personal data by phone at 465350770 or by e-mail at the e-mail address sanela@sanela.cz. In case of doubts about compliance with the obligations of the administrator, the customer can contact the Commissioner for Personal Data Protection appointed by the administrator at the phone number 465350770 or e-mail address sanela@sanela.cz and possibly file a complaint with the Office for Personal Data Protection (Office for Personal Data Protection). data, Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz).

 

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